Jo | Co Return Policy
RETURN POLICY
At Jo | Co, our philosophy is simple: don’t buy it unless you love it. If your purchase isn’t quite right, the following return options are available.
Online Purchases
Online purchases must be returned in-store or postmarked within 7 days of delivery to receive a refund to the original payment method. Online purchases are not eligible for the extended 8–14-day gift card return window.
Before mailing a return, please email info@shopjocostyle.com with your order number and the items you would like to return.
Once your return is approved, mail it to:
Jo | Co — Returns
1267 Commerce Ave
Longview, WA 98632
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.
You may also return eligible online purchases at a Jo | Co store within 7 days of delivery.
In-Store Purchases
- Within 7 days of purchase: Refund to the original payment method.
- Between 8 and 14 days: Return for a Jo | Co gift card.
- After 14 days: Returns are not accepted.
Return Condition
Items must be unworn, in their original condition and have all original tags attached.
Gift Returns
Eligible gifts may be exchanged or returned for a Jo | Co gift card with a receipt or gift receipt. The applicable return window still applies: 7 days from delivery for online purchases or 14 days from purchase for in-store purchases.
Final Sale
Items marked Final Sale cannot be returned or exchanged.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact info@shopjocostyle.com so we can help resolve the issue.
Questions?
Email: info@shopjocostyle.com
Phone: (564) 236-5780
FREE SHIPPING OVER $150
Cannot be combined with other discounts.
FREE IN-STORE PICKUP
Available at all three locations.
COMPLIMENTARY HEMMING
With in-store purchases.
PERSONAL STYLING
Style guidance in store or by text.